Phone-only services
People wait on hold for tasks they could do online in minutes.
Public Sector & Government
Public services that work for everyone, online.
Accessible online services, case management and reporting tools for councils, public bodies and charities, designed with the people who use them.
The problem
What gets in the way today.
Accessibility gaps
Services must work for people with disabilities, older devices and low digital confidence.
Case work in inboxes
Applications and evidence get lost between email, spreadsheets and paper.
Old systems behind the scenes
New online services still need to connect to older case and records systems.
Limited budgets
Teams need to show value early and spend carefully.
Many different users
Residents, staff, partners and volunteers all need different access.
What we build
Public Sector & Government software we can build for you.
Online services
Applications, bookings and reports people can complete without help.
Case management
Every case, its evidence and its status in one place, with clear ownership.
Reporting
Volumes, response times and outcomes for managers and funders.
Staff and partner portals
Secure access for partner organisations and volunteers.
Booking and appointment tools
Let people book services and appointments online.
Online payments
Pay fees and charges online through a trusted payment provider.
Volunteer and community tools
Sign-ups, shifts and communication for community programmes.
Status notifications
Email and text updates at each step, so people do not need to call.
Solutions
Where most public sector & government projects start.
Three common starting points. Most products grow to include more than one, and every scope is shaped around your needs.
Online services
- Accessible forms
- Bookings
- Status updates
- Plain English
Case management
- Cases and evidence
- Ownership and deadlines
- Notes and history
- Reports
Partner portal
- Secure access
- Referrals
- Shared updates
- Role-based permissions
How we work
What we take care of in public sector & government.
Every sector has its own rules and habits. These are the things we plan for from the first workshop, so they do not turn into surprises before launch.
Technology that suits this work
- React and Next.js
- Node.js
- PostgreSQL
- Cloud hosting in your chosen region
- Accessibility testing tools
Accessibility
We design to the accessibility standard your service requires, such as WCAG 2.2 AA, and test with assistive technology.
User research
We test with real users, including people with low digital confidence.
Data protection
Clear data flows and access rules your information governance team can review.
Plain English
Short sentences and simple words, because public services are for everyone.
What changes
What good software gives your team.
Shorter queues
People do simple tasks online.
Accessible to all
Designed to your accessibility standard.
Nothing lost
Every case tracked in one place.
Clear reporting
Data for managers and funders.
Staff time back
Less copying and chasing.
Value early
Start small and grow.
Trends
Where public sector & government is heading.
- 01
Digital by default
Public services aim to let people do things online first, with help for those who need it.
- 02
Shared platforms
Bodies reuse common components such as payments and notifications.
- 03
Responsible AI
AI is being trialled for routine tasks, with clear rules on data and human oversight.
- 04
User-centred design
Services are designed and tested with the people who use them.
Why CrowdApps
How we work with public sector & government teams.
Scope agreed in writing
Before any work starts you get a written scope, timeline and price, so everyone knows what is being built.
Working software every week
Weekly demos of real, working features. You see progress and can change direction early.
You own the code and IP
Everything we build is yours: source code, designs and accounts, handed over in full.
NDA before we see your idea
We sign an NDA before you share details, and the same senior team stays with you from start to finish.
Our process
From first call to launch and beyond.
- 1
Intro call
A short call about what you need, who will use it and what is in the way today.
- 2
Written scope
Features, timeline and price in writing, with an NDA signed first if you need one.
- 3
Design
Clickable screens you can test with real users before we build.
- 4
Build and weekly demos
Working software every week, so you can steer as it takes shape.
- 5
Test and launch
Testing on real devices, then release to the web or the app stores.
- 6
Support and grow
Monitoring, fixes and new features in planned releases.
How our work carries over
Our health work for UK services involved the same priorities: accessibility, data protection and services that people with little confidence online can use. We are happy to talk you through it.
Talk to us about your project →Questions
Asked by public sector & government teams.
Can you meet our accessibility requirements?
We design and test to the standard your service sets, such as WCAG 2.2 AA, and fix issues before launch.
Can you host data in the UK?
Yes. We can host in the cloud region you require.
Do you start with discovery?
We can. A short discovery phase helps define the problem, the users and the first version before we build.
Can you work alongside our in-house team?
Yes. We can work as part of a mixed team and hand over in full when the work is done.
How much does a project like this cost?
It depends on scope: the number of user types, features, integrations and platforms. After a short call we send a written scope with a fixed price or a monthly team cost, so you can decide before anything starts. You can also get a first range from our project estimator.
How long does it take to launch?
A focused first version usually takes a few months, and smaller tools can be faster. We agree the timeline in the written scope and show working software every week, so you can see it taking shape.
Who owns the code?
You do. The source code, designs, documentation and app store or cloud accounts are yours, and we hand everything over in full.
Do you support the product after launch?
Yes. We offer ongoing support, monitoring and updates, and we can keep adding features in planned releases. You can also take the code to your own team at any time.
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Tell us about your project.
Share your requirements with our team. We'll review your enquiry and get in touch to discuss the next steps.